Returns & Exchanges

At Durex India, we prioritize your health and hygiene; therefore, we offer a hassle-free return policy for products that are damaged, expired, or incorrect upon delivery. Due to the intimate nature of our products, we can only accept returns on unopened and sealed items within 7 days of receipt.

1

Initiate Request

Contact our customer support team via email or our toll-free number within 7 days of delivery to report any issues with your order.

2

Provide Evidence

Share clear photographs of the damaged product, the outer packaging, and the original invoice to help us validate your claim.

3

Quality Inspection

Once your request is approved, we will arrange a reverse pickup; our quality team will then inspect the item to ensure it is unused and in its original packaging.

4

Refund or Replacement

Upon successful verification, we will process your full refund to the original payment method or dispatch a fresh replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing