Frequently Asked Questions

Everything you need to know about your Durex India shopping experience.

How will my order be packaged?

We prioritize your privacy. All orders are shipped in discreet, plain brown packaging with no mention of the product or brand name on the outside of the box.

What are the available payment options?

We accept a wide range of payment methods including Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI, and popular mobile wallets.

How long does shipping take within India?

Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for other regions across India.

Can I return or exchange my products?

Due to the intimate nature of our products and for hygiene reasons, we do not accept returns or exchanges unless the product is damaged or incorrect upon arrival.

Are Durex products tested for quality?

Yes, all Durex condoms are electronically tested and exceed global quality standards to ensure maximum protection and reliability.

How can I track my order status?

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment's progress in real-time.